Realizing the Value of Smart Glasses in Your Organization

By April 7, 2015 No Comments

At APX, we develop software to make work smarter for the 40-60% of the current workforce who need important information for their hands-on jobs. Our platform Skylight was created to be extensible across job titles, across companies, across industries, and across the ecosystem of smart glasses. In my last blog post, I discussed making sense of smart glasses for your company through the customer journey. In this installment, I’ll further explore this process.

When you are ready to start implementing smart glasses into your business, the process will begin with an initial meeting with our sales team. An account manager will explore at a high level the potential impacts of wearables in your business, why Skylight is so powerful for enterprise scenarios, who in your organization will benefit from Skylight, and ultimately kick-start your imagination around what smart glasses can do for your workforce. After your initial meeting and consultation with your account manager, it is our experience that the ideas will begin flowing and you’ll see many areas of your business that could benefit from smart glasses.

Based on this session, your team should internally explore multiple scenario options and understand them from the perspective of workers that experience them on a daily basis. This is strongly recommended as having first-hand knowledge of the problem helps to fully understand what impact a potential solution could make on productivity. There are many variables to consider when deploying smart glasses to desk-less workers, such as:  environmental conditions, existing systems (ERP, CRM, etc), data sources available, safety requirements, wireless connectivity, security compliance, etc. Your account manager will provide you with brainstorming materials that guide your team through capturing details around the top 3-4 scenarios, including a survey for key stakeholders.

The next step is to explore these options in more detail at a workshop and help to prioritize by impact to the end user, ROI, and how well they drive user adoption. Our customers find that this time helps to set expectations early and define success for the pilot/follow-on deployment. The workshop is held at your site with as many stakeholders as possible, including end-users, managers, and decision makers.  My team will demonstrate the different types of devices available, discuss the best scenarios for each platform, and explore the many Skylight design patterns that enable them agnostically. Finally, the group will explore the common modes of operation that are ideal for user adoption of smart glasses and then walk through each of your scenarios to see how they best fit. We complete the workshop by identifying the ideal pilot scenario for your Skylight deployment, designing a high-level workflow, and ranking the remaining scenarios to schedule your larger deployment.

The next step is to work with your procurement team on a contract to get the pilot started. Depending on the scope, we can quickly deploy out of the box Skylight features (such as See-What-I-See Video, Messaging, etc) or help integrate with existing systems for jobs involving user tasking. In the case of an integration, my team would train your developers to create a Skylight Add-in or discuss the schedule for APX to develop for you. Either way, we incorporate regular check-ins throughout the pilot to get feedback and support if necessary. APX will provide a survey for users to complete to gain insight on the usability of Skylight, how well the solution accomplishes the task, and ultimately how well wearables have integrated into their jobs. In my next installment, I will explore the common criteria for success and ideal pilot scenarios based on our lessons learned.

Ready to start YOUR journey? Contact us below to begin the process.