Field Service

Hands-on work in Skylight

Downtime is your enemy. Reduce it with Skylight.

KPN reduced their downtime to nearly zero using Skylight.

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Fewer Errors

Wearables give workers immediate validation of their actions in the field. Our customers report an instant drop in error rates when they adopt Skylight across their organization.

Installations in the field are complex. Skylight allows your team to coordinate, contribute and comprehend every step of the process.

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Faster Installation
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More Productive

Using wearables, workers never have to break concentration by looking away, resulting in an unprecedented leap in productivity in the modern workforce.

[APX is] the largest and most prominent of a group of companies providing smart glasses applications…

-Forrester Research

Repair & install with confidence.
Stream live data feeds all while working hands-free.

Info Panels

Free your hands and diagnose problems right in your wearable’s viewport.  Skylight’s live data streams mean you can make repairs with confidence.

Voice Controls

Jump between screens, issue commands and search your data using Skylight’s fully integrated voice system.  Just say “OK Skylight” and you’re off.

Room to Grow

Skylight means flexibility. Monitor multiple data feeds on pages. Alternatively, Skylight can responsively display up to 3 feeds per screen.

  • Info Panels – Free your hands and diagnose problems right in your wearable’s viewport.  Skylight’s live data streams mean you can make repairs with confidence.
  • Voice Controls – Jump between screens, issue commands and search your data using Skylight’s fully integrated voice system.  Just say “OK Skylight” and you’re off.
  • Room to Grow – Skylight means flexibility. Monitor multiple data feeds on pages. Alternatively, Skylight can responsively display up to 3 feeds per screen.

Repair & install with confidence.
Stream live data feeds all while working hands-free.

Error free installation and repair.

Work Your Way

Create workflows to suit your unique processes. Skylight integrates with existing business systems, like Salesforce ServiceCloud™ and ServiceMax™, to bring work orders to technician’s in the field.

Skylight repair of turbine on a task assignment

Document without Delay

Never forget an important piece of paperwork again. Skylight offers remote access to all your documentation and processes.  

Do Work. Not Paperwork.

View instructions, record detailed audio notes and videos, take photos and check off requirements all without taking your hands off the work.

  • Work Your Way – Create workflows to suit your unique processes. Skylight integrates with existing business systems, like Salesforce ServiceCloud™ and ServiceMax™, to bring work orders to technician’s in the field.
  • Document without Delay – Never forget an important piece of paperwork again. Skylight offers remote access to all your documentation and processes.
  • Do Work. Not Paperwork. – View instructions, record detailed audio notes and videos, take photos and check off requirements all without taking your hands off the work.

Error free installation and repair.

Reduce response times.

Task Notification

Connect workers in the field to service center ticketing systems. Desktop managers can issue new tickets, or let Skylight automatically send new work based on the state of active orders.

Reduce Complexity

Start your work and record what you find.  Skylight will adapt and break tasks down into smaller tasks based on what you find.

Data Management

Desktop workers always know the state of work in the field.  Data is automatically synchronized and collated for management and analysis right from your own secure dashboard.

  • Task Notification – Connect workers in the field to service center ticketing systems.  Desktop managers can issue new tickets, or let Skylight automatically send new work based on the state of active orders.
  • Reduce Complexity – Start your work and record what you find.  Skylight will adapt and break tasks down into smaller tasks based on what you find.
  • Data Management – Desktop workers always know the state of work in the field.  Data is automatically synchronized and collated for management and analysis right from your own secure dashboard.

Reduce response times.

Expert help without the cost of travel.

No Travel Required

Skylight pays for itself on its first use. Save money on travel and delays with “see-what-I-see” video calling to connect experts to workers in the field.

Messages

Use Skylight’s message system to update individuals or whole teams. Ask questions and get answers when you need them.

remote expert incoming phone call

Transfer Knowledge

Organically grow a library of hands-on knowledge by recording videos in the field.  Workers can access this knowledge base at any time using Skylight.

A Thousand Words

Remote experts can capture and annotate on top of photos taken directly from the point of view of the field service worker.

  • No Travel Required – Skylight pays for itself on its first use. Save money on travel and delays with “see-what-I-see” video calling to connect experts to workers in the field.
  • Messages – Use Skylight’s message system to update individuals or whole teams.  Ask questions and get answers when you need them.
  • Transfer Knowledge – Organically grow a library of hands-on knowledge by recording videos in the field.  Workers can access this knowledge base at any time using Skylight.
  • A Thousand Words – Remote experts can capture and annotate on top of photos taken directly from the point of view of the field service worker.

Expert help without the cost of travel.